The Android app has a separate published Kindalo App Privacy Policy. It explains account data, children’s records, messages, access, storage and deletion requests. This website notice supplements that policy for kindalo.ca marketing pages; it does not replace it or change your organization’s service agreement.
1. Responsibility and scope
Kindalo is a product of Filet Foundry Inc., in partnership with CanBan Trading House Ltd. This notice covers the public website at kindalo.ca and business inquiries sent using its contact options. Contact hello@kindalo.ca with the subject “Privacy enquiry” for questions, access requests or help identifying the party responsible for your information. App or child-record requests can also be directed to your childcare organization and the contacts in the app policy.
2. Information processed when you visit
This marketing website does not provide account registration, collect childcare records, accept uploads or submit inquiry forms. Our hosting provider, Vercel, receives technical information needed to serve pages and protect the service, which may include IP address, requested URL, request time, browser/device information and diagnostic or security logs. Some logs may be generated or retained by the hosting provider under its service terms.
In this website release, we have not installed advertising pixels, behavioural analytics, embedded social-media feeds or non-essential tracking cookies. Images, styles and scripts are served with the site. Hosting and security features may still process technical request data; absence of marketing trackers does not mean no personal information is processed.
3. Information you choose to send
If you send an inquiry, we receive your email address, display name, message, attachments and any organization or contact details you include. We use them to respond, discuss program fit, arrange a requested conversation, provide support and maintain relevant business records. Please do not send children’s names, health records, identification documents or other sensitive care information in an initial marketing inquiry.
Contact buttons display email options. A message is sent only after you send it from your selected email service. Copying our address uses your browser clipboard permission and does not submit your clipboard contents to Kindalo. Opening Gmail or Google Play takes you to a Google service, where Google’s own policies apply.
4. Purposes and consent
We process website technical information to deliver, diagnose and protect the site, and inquiry information to respond to your request and manage the related business relationship. We do not use a general inquiry as permission to add you to marketing lists. Where consent is required for an additional purpose, it should be requested separately. You may withdraw consent by contacting us, subject to legal obligations and any consequences we explain for services that require the information.
5. Service providers and disclosures
Our website uses Vercel hosting. Business emails to hello@kindalo.ca are handled using Google/Gmail services. Information may be accessible to authorized personnel of Filet Foundry Inc. and CanBan Trading House Ltd. who need it to respond or provide the relevant service, and to their service providers for those purposes. We do not sell marketing-site inquiry data or disclose it to advertisers for their independent marketing.
We may disclose information where required by law, to respond to a lawful request, or as reasonably necessary to investigate misuse, protect rights or address safety and security incidents. If a business transfer affects your information, applicable privacy obligations continue to apply and notices will be provided where required.
6. Processing location and safeguards
Hosting and email providers may process information outside your province or Canada, where local laws may apply. This website notice does not promise Canadian-only data residency. Contact us before providing information if your organization requires particular processing locations or contractual restrictions.
The website uses HTTPS. Access to business inquiries should be restricted to personnel with a business need. No internet transmission or storage system can be guaranteed completely secure. App storage, authentication and other safeguards are addressed separately in the published app policy.
7. Retention and deletion
We keep business correspondence only as reasonably needed to respond, maintain the relevant relationship, handle disputes and meet applicable legal or recordkeeping requirements. Technical logs are also subject to hosting-provider settings and retention practices. You may ask for information about retention or request deletion; some information may need to be retained for legal or legitimate recordkeeping reasons.
Do not assume that app photographs or child records automatically disappear after three months. App retention, deletion, backup and organization recordkeeping practices must be assessed under the app policy and your program’s agreement. The website does not establish a new app retention period.
8. Children and childcare records
The public website is intended for adults. We do not knowingly solicit personal information directly from children through these marketing pages. Parents and guardians should work with their childcare organization for child-record access, correction, authorization and deletion questions. The app’s separate policy describes adult accounts and records provided by parents and staff.
9. Your requests and concerns
You can contact hello@kindalo.ca to request access to or correction of website inquiry information, ask about deletion or consent, or raise a privacy concern. We may need proportionate identity verification and enough information to locate the records. Please do not email sensitive identity documents unless we have agreed a suitable verification process. We will respond in accordance with applicable law and explain any lawful limitations or exceptions.
If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator with jurisdiction. Applicable rights depend on the activity and law involved; this policy does not waive them.
10. Updates and related policies
We will update this notice and its effective date as website practices change, and provide additional notice or seek consent when required. Review the Kindalo App Privacy Policy for the application; Vercel’s Privacy Policy and Google’s Privacy Policy explain those providers’ own activities.